Here in The Netherlands it’s what we call “cucumber time”. That time of year the rest of the world calls something like the off-season. It’s quite calm. Often, this time of year is perfect for doing a (test) migration. Too many colleagues left the office for a well deserved holiday, so new functions have to wait until everyone comes back. From support perspective we see this as well. We see a drop in the amount of support requests. So if you’re planning a migration, please do a try out in the upcoming weeks. We’re available to help, and both you and we can work on it with less pressure.
We’ve also past the half year mark. So it’s time for making reports. I won’t bother you with all the statistics, but a few are quite interesting. Last year (whole 2018) you reported 387 Support requests in total. The first half of this year we are already on a total of 236. And we think this is a good thing. We see our customers are migrating and asking questions about newer versions.
From those 236 issues, actually 61 bugs were bugs that we solved by doing a commit in code. This doesn’t mean the other bugs weren’t real bugs, but we might have solved them earlier or we helped with your configuration for example. The percentage of the first half of this year is 25.8%. The total percentage of last year was 23.3% so it’s quite similar.
If you’re interested in a visit from support to talk about anything we can help with, let me know. I’d like to visit your project.
Greetings,
Paul Heiner
Customer support manager