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Every month we update our Atlassian software (amongst others Community, Service Desk) to the latest products. Also next Friday, the 29th. This could cause our community and customer portal to be down temporarily. If that is the case, please don't hesitate to use other channels to contact us, such as by our support phone number +31 646 092 589 or email support@blueriq.com. Best wishes for 2021!