Support roadmap

Overview

Blueriq provides support and maintenance over stated time periods for the major versions of Blueriq products (i.e., versions 8.x, 9.x, or 10.x). The published life cycle calendars for Blueriq products allow customers and partners to effectively plan, deploy, and support Blueriq products.

The life cycle associated with a Blueriq product identifies the various levels of maintenance for each release of that product over a period of time from the general availability (GA) to the end of the maintenance phase.

Blueriq life cycles are designed to reduce the level of change within each major release over time, increasing predictability and decreasing maintenance costs. Released patches and minor releases will remain accessible to active subscribers for the entire life cycle of a product family. Blueriq publishes product life cycle calendars in an effort to provide as much transparency as possibly but may make exceptions from these policies if unforeseeable conflicts arise (such as the end-of-life (EOL) of a dependent component or platform) that are outside of Blueriq’s control.

Phase 1: Full Support

Start Date: General Availability

Full support is provided according to the Service Level Agreement. Products providing full support 

Phase 2: Maintenance Support

Start Date: no less than one (1) year after General Availability.

Production support is provided according to the published Scope of Coverage and Service Level Agreement. Likewise, Development Support is provided according to the published Scope of Coverage and Service Level Agreement. During the maintenance phase, qualified security patches of Critical or Important impact, as well as select mission-critical bug-fix patches, will be released.