Support roadmap

Overview

Blueriq provides support and maintenance over stated time periods for the major versions of Blueriq products (i.e., versions 8.x, 9.x, or 10.x). The published life cycle calendars for Blueriq products allow customers and partners to effectively plan, deploy, and support Blueriq products.

The life cycle associated with a Blueriq product identifies the various levels of maintenance for each release of that product over a period of time from the general availability (GA) to the end of the maintenance phase.

Blueriq life cycles are aimed at reducing the level of change within each major release over time, increasing predictability and decreasing maintenance costs. Released patches and minor releases will remain accessible to subscribers with a valid Maintenance and Support Agreement for the entire life cycle of a product family. Blueriq publishes product life cycle calendars in an effort to provide as much transparency as possibly but may make exceptions from these policies if unforeseeable conflicts arise (such as the end-of-life (EOL) of a dependent component or platform) that are outside of Blueriq’s control or Blueriq itself ends or changes the support of a specific platform.

Product Development phase

Start Date: General Availability 

Product Development phase is provided according to the Maintenance and Support Agreement. During the Product Development phase new minors and patches will be released regularly containing new features, security patches and bugfixes. 

Maintenance & Support phase

Start Date: The date when the following major is GA. For example, Blueriq 10 is released in April 2017 so this is the start of the Maintenance and Support phase for Blueriq 9 and thus the end of the Product Development phase.

Maintenance & Support phase is provided according to the Maintenance and Support Agreement. During the Maintenance & Support phase patches will be released regularly containing security patches and bugfixes. 

Product Life Cycle Dates

¹ The end of the Maintance & Support phase depends on the Maintenance and Support Agreement. Please contact our customer support if you have any questions regarding the Maintenance and Support Agreement.