When the case has reached its goal, it's archived. Reaching the goal could for example be that the resulting product is stored in the back office, or the change has been altered. It is time to archive the now completed case.
There are different types of data that could be useful for later. Most of the time the data could be classified in the following categories:
- Trigger data, what triggered the case? What did the applicant request in the first place?
- Resulting data, what is the result of the case? A decision? A product?
- Process data, what happened in the case? How did the the trigger lead to the result? What steps have been taken?
The different categories might need to be handled differently when the case is completed.
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