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A routing algorithm represents the element routing algorithm which is used to create dynamic routing of tasks. The element will be connected to an external source.
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User | Role | Team | Will see task |
|---|---|---|---|
| Jones | senior sales | North | TRUE |
| Johnson | junior sales, senior sales | Groningen | FALSE |
| Jones | junior sales | North | TRUE |
| Johnson | junior sales, salesmanager | North, Friesland | FALSE |
Overwrite manual assignments
This option determines whether the algorithm should reevaluate tasks that have been manually assigned with the Service call type: AQ_AssignTask. The default value is set to true, which resembles the behavior in the past.
By changing this value to false the routing algorithm will not reevaluate tasks that have been manually assigned. So those tasks are assigned and stay assigned (value in column IsUserSet is set to 1). Clearing the assignee of a task will let the routing algorithm take over again (value will be set to 0).
Further reading
Read more about routing algorithms and how to use them in our knowledge base: 8. Routing Algorithm
Overview
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