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Blueriq will check several items upon start-upstartup. Part of this check is whether the domainnamedomain name, hostname host name and Studio version matches with the license you got. 

1. Check your license details as provided by Blueriq, see community . You can find this information at the Customers page License section (permission required, contact the customer contact person if you can not access)

2. Check if the provided license key is placed in the appropriate folder: installation typically Installation directory...\\BlueriqBlueriqX\Studio\Configuration\License (or aquima.home when using stand alone Runtime)\ and for the Runtime: Installation directory...\BlueriqX\Runtime\conf\

3. Go to C:\Program Files\Go to installation directory\Blueriq\Studio\Log and open the logfile

4. In this logfile details about Studio version, hostname and domainname are as follows:

   2014-11-06 08:18:58,745 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Studio Server
   2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - StudioVersion: 9.3.3.0
   2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Aquima SDK: 9.3.3.0 OEM
   2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Hostname: server
   2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Domainname: blueriq.nl
   
   

5. The license details provided by Blueriq should match with the actual information in the Studio logfile.

6. If this is not the case, contact your system administrator or Blueriq support.
   

7. The same logging information for Runtime is available
   1. go to Installation directory\Blueriq\Release\Runtime\aquima.home\logs
   2. in the log you will find the following information
      INFO          c.a.i.foundation.lic.LicenseUtil - Creating license context for host 'aq-acc' on domain 'blueriq.nl'

After a new license file is placed restart the Studio or Runtime service.