Problem

After start-up of Blueriq I see the warning "invalid license provided" (or "Unable to load the project due to license limitations" in the logging)

Solution

Blueriq will check several items upon startup. Part of this check is whether the domain name, host name and Studio version matches with the license you got.

  1. Check your license details as provided by Blueriq. You can find this information at the Customers page License section (permission required, contact the customer contact person if you can not access)

  2. Check if the provided license key is placed in the appropriate folder: typically Installation directory...\BlueriqX\Studio\Configuration\License\ and for the Runtime: Installation directory...\BlueriqX\Runtime\conf\

  3. Go to C:\Program Files\\Blueriq\Studio\Log and open the logfile

  4. In this logfile details about Studio version, hostname and domainname are as follows:

    2014-11-06 08:18:58,745 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Studio Server
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - StudioVersion: 9.3.3.0
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Aquima SDK: 9.3.3.0 OEM
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Hostname: server
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Domainname: blueriq.nl

  5. The license details provided by Blueriq should match with the actual information in the Studio logfile.

  6. If this is not the case, contact your system administrator or Blueriq support.

After a new license file is placed restart the Studio or Runtime service.

Didn't find the answer you were looking for? Try the advanced search!