Problem
During After start-up of Blueriq Studio I see the warning "invalid license provided" or in the logging (or "Unable to load the project due to license limitations" in the logging)
Solution
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Blueriq will check several items upon start-upstartup. Part of this check is whether the domainnamedomain name, hostname host name and Studio version matches with the license you got. Check your license details s as provided by Blueriq, see community . You can find this information at the Customers page License section (permission required, contact the customer contact person if you can not access) - Check if the provided license key is placed in the appropriate folder: installation typically Installation directory...\BlueriqX\Blueriq\Studio\Configuration\License (or aquime.home when using stand alone Runtime)\ and for the Runtime: Installation directory...\BlueriqX\Runtime\conf\
Go to C:\Program Files\Open the Studio log file. Go to Installation directory\Blueriq\Studio\Log and open the logfile In this logfile details Details about Studio version, hostname and domainname are as follows: 2014-11-06 08:18:58,745 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Studio Server
2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - StudioVersion: 9.3.3.0
2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Aquima SDK: 9.3.3.0 OEM
2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Hostname: server
2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Domainname: blueriq.nl
- The license details provided by Blueriq should match with the actual information in the Studio loglogfile.
If this is not the case, contact your system administrator or Blueriq support.
- The same Loging information for Runtime will be added in release 9.5
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After a new license file is placed restart the Studio or Runtime service. |