You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Problem

During start-up of Blueriq Studio I see the warning "invalid license provided" or in the logging "Unable to load the project due to license limitations"

Solution

Blueriq will check several items upon start-up. Part of this check is whether the domainname, hostname and Studio version matches with the license you got.

 

  1. Check your license details as provided by Blueriq, see community Customers page License section

  2. Check if the provided license key is placed in the appropriate folder: installation directory\\Blueriq\Studio\Configuration\License (or aquime.home when using stand alone Runtime)

  3. Open the Studio log file. Go to Installation directory\Blueriq\Studio\Log

  4. Details about Studio version, hostname and domainname are as follows:

    2014-11-06 08:18:58,745 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Studio Server
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - StudioVersion: 9.3.3.0
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Aquima SDK: 9.3.3.0 OEM
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Hostname: server
    2014-11-06 08:18:58,776 INFO - Aquima.Studio.Server.Services.Factory.StudioFactory - Domainname: blueriq.nl

  5. The license details provided by Blueriq should match with the actual information in the Studio log
  6. If this is not the case, contact your administrator or Blueriq support.
  7. The same logging information for Runtime will be added in release 9.5

Content by label

There is no content with the specified labels

  • No labels

Didn't find the answer you were looking for? Try the advanced search!