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This will not solve your problem directly, but it can be required to determine the root cause in order to solve the problem you are experiencing.
Solution
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First, check these things: - You are installing Blueriq on a supported OS and have the required software installed
- You are running the installer as administrator (right-click the
Blueriq-<version>.exe and select Run as administrator
If this does not resolve your problem, you can do the following to generate the detailed installation log: Extract the installer (Blueriq-<version>.exe) to a folder Blueriq-<version>. | UI Text Box |
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| Some background information: the installer is simply an archive that you can execute. It contains multiple executables that are executed in a sequence. The first step in the installation is that the archive is extracted. To be able to generate logging, we need to pass extra parameters to one of the executables in the archive, therefore we need to extract it first. To extract an .exe archive, preferably use 7-Zip. |
- Open a command prompt as Administrator and navigate to the
Blueriq-<version> folder. There you find the following:product.msi (this is the actual Blueriq installer)- other
.msi files containing additional components that need to be installed installer.bat (the script that is executed to install everything)- a folder
WixOutput containing installation files
Run the following command: | Code Block |
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installer.bat /l*v install.log |
The installation will now start normally, with all the logging output written to the file install.log. You can inspect this file for further analysis or provide it to support.
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| max | 5 |
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| spaces | BKB |
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| showSpace | false |
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| reverse | true |
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| type | page |
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| cql | label = "installation" and type = "page" and space = "BKB" |
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| labels | installation |
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