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Blueriq is a case-management system, and when the goal of the case is reached the case closes. The goal of the case could be anything, and typical examples are the approval of a mortgage, the granting of a subsidy or a successful registration. A requirement may be that after a long period of time has passed, a new case needs to be started. As use case in this article we choose the renewal of a registration. After successfully registering, the client has to update its entry every 5 years. The question now may arise how a new case for the registration comes into existence after such a long time.
 

Step-by-step guide

First of all, Blueriq is out-of-the-box less suited to create a System of Record (SoR, see Gartner's Pace-Layered Application Layers). This means that it is common to store the successful registration outside Blueriq in a SoR. This could be a relational database or any other system which focuses on the long-term storage of records. When the case closes, the corresponding records for running the case are deleted from the internal storage to free up space for new cases which are currently running. The ownership of the records of the closed case lies with the SoR.

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