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Dynamic Case Management (DCM) is a way to facilitate decision making of problems. Often, when people and systems have to work together towards some kind of goal, they could need help to get

to the goal as efficient as possible. Case management is there to fulfil this purpose. The outcome of a case (people/systems) is some point of agreement. For example the successful application of an insurance, or the cancellation of a mortgage, or a successful renewal of some subsidy project.

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