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Dynamic Case Management (DCM) is a way to facilitate decision making of problems. Often, when people and systems have to work together towards some kind of goal, they could need help to get

to the goal as efficient as possible. Case management is there to fulfil this purpose. The outcome of a case (people/systems) is some point of agreement. For example the successful application of an insurance, or the cancellation of a mortgage, or a successful renewal of some subsidy project.

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In the example you can find multiple case-types, which might all work on the same policy through time. Each case-type has a purpose of getting to some new agreement, for example the added coverage, or the cancelled insurance policy. Each with a clear goal, but possibly a very different way of achieving the goal.

What is a Dynamic Case Management solution?

Dynamic Case Management (DCM) is the handling of case-related work through the use of technologies that automate and streamline aspects of each case. In this context, a case is a collection of information about a particular instance of something, such as a person, company, incident or problem.

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The Blueriq platform is designed to support both  DCM and BPM, this . On the one hand there is a Process-Engine, designed for BMP Process-Modelling. On the other hand there is a Case-Engine, made for DCM Modelling. The latter is still in development, and will become more focused on DCM in particular. This document will help you to use the right functionality to create the DCM solution which fits best for your situation using the Case-Engine.