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This How to article focuses on adding documents and its metadata to a case, the same way you can add an uploaded file to a case. When opening the case, you want to see all the files belonging to that case. For displaying the files an Container type: AQ_InstanceList container is used:
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In this situation, a case is represented as an Aggregate, see Designing cases using aggregates. |
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First step is to create the file from the Document and store it on the filesystem, second step is to get all necessary metadata to display in the list. This results in this flow:
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The first servicecall is of type 'AQ_Document_Generate', the second of type 'Service call type: AQ_File_GetMetaData'. |
AQ_Document_Generate
Service configuration
Shown below is the screen for the AQ_Document_Generate service.
Parameters
In Service call type: AQ_Document_Generate all parameters are discussed. In this article, the focus is on the following parameters:
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Summary: a Document instance is created and added to the Case.Documents relation.
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The Service call type: AQ_Document_Generate service doesn't retrieve the metadata metadata - like filename and date created - from from the file. To retrieve this information from the created file, the service Service call type: AQ_File_GetMetaData can can be used. |
AQ_File_GetMetadata
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Shown below is the screen for the AQ_File_GetMetadata service.
Parameters
In Service call type: AQ_File_GetMetaData all parameters are discussed. In this example the following data is added as information to the Document instance, because this is the metadata set when generating the file:
- Filename
- Filetype
- Filesize
- Creation info
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