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For the runtime, we need to set a specific property and run database scripts to change indexes on a table.

Process engine/Process-sql-store

Runtime property

Add the following property to 

blueriq.process-sql-store.oracle.case-insensitive-search-enabled=true

Database script

Run the SQL script found in the release zip at: blueriq-component-process-sql-store\dbscripts\features\case-insensitive\oracle_enable_feature_case_insensitive.sql

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Process SQL store component
Customerdata service [old]
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Blueriq 13.6.1 Release Notes