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What is quality?

“Quality is not an act.  It It is a habit.” ~Aristotle

Quality is about making organisations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organisation is fit and effective. Managing quality means constantly pursuing excellence: making sure that what your organisation does is fit for purpose, and not only stays that way, but keeps improving. There's a lot more to quality than just manufacturing widgets without any defects or getting trains to run on time – although those things are certainly part of the picture. What quality means for your organisation is ultimately a question for your stakeholders. And by stakeholders we mean anyone who has an interest in the success of what your organisation does.

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