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Events such as relocation or death of the applicant or, in other cases divorce, the death of a partner, children moving out or unemployment, will trigger the process from outside. For these life events, message events are used.

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In the process diagram of the first phase (Apply), we see a hybrid process, containing automated tasks () as well as manual tasks. Furthermore, we see flow-oriented orchestration of these tasks by means of arrows and ad-hoc (Image Removed) orchestration by means of preconditions (Image Removed). This is a very strong feature of this process design; with Blueriq it is possible to design processes that contain the best of both worlds. The automated task LoadPersonalDataFromBaseRegister must always be performed first, this is why the task is connected to the start event of this phase by means of a flow-arrow.

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