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Note that a case can also be closed, for example, as the result of a message event and there are other scenarios , but what as well. It is important is to know that multiple messages are sent to the DCM Lists application.

As we cannot always guarantee the order of messages that are processed by the DCM Lists, it might happen that a case is first deleted and than then a message is processed which tells the case (that is just deleted) is unlocked. What to do then? The DCM Lists application does not know that case (it was just deleted, no record is kept), so should it create the case then? Or should it ignore this message?

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